Shipping policy

All orders are processed within 2 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

International Shipping

We offer international shipping to the following countries:

China, South Korea, Taiwan

Asia (excluding China, South Korea, Taiwan)

Oceania, Canada, Mexico, Middle East, Europe

U.S. (including Guam and other U.S. territories)

Central and South America (excluding Mexico), Africa

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. okbase is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you have any further questions, please don't hesitate to contact us at okbase.official@openkidsbase.co.jp